First of all, these are matters that are best dealt wtih via PM.
Ace: Unfortunately, it is a fact that glitches happen. They happen in servers, they happen in single player. While it is always very hard to lose things, it's part of Minecraft. I will say before I move on that I don't see mention of a glitch besides in this post. Dr_Creepster said that it was due to being in lava "longer than a max fire potion" allows.
I have spoken with a server mod and was told that there was never a true chat message from you to a mod requesting help. I also have looked back in the server chat log and only see where Dr_Creepster requested "someone" help you find your things. There was no message from you asking for help; only asking how long until items despawn. The mods were later accused of not helping when no specific request was given. In addition, the mods do not have the ability to see the location where a player dies in lava. Our "/back" command does not work in a way that it would tp you back into a dangerous situation. Lava definitely is up there on the list of 'dangerous' things in Minecraft.
Dr_Creepster:
Again, PMs are the best way to get a quick answer. Vic and I do our best to get through the forums, but it's a fact that sometimes a thread is missed. I have not ever heard of it changing a name when you hit 'send.' I know that it defaults to the first user, whom is 007RP. To change the recipient, you can either type in the name and left click the name, or you can scroll down the list and left click the name. If you do not left click the name, the recipient will not change from 007RP. After the money has sent, the page refreshes and it again shows 007RP as the recipient. This may be the issue that you had, and I can only say that this is the only time someone has complained of it. I will make those above me aware of the issue, but I cannot issue any sort of refund.
If either of you have any issues with this response. Send me a direct message I am closing this thread.
LilWolfie